Privacy Policy

1. Introduction

Clarendon Advisory Ltd ("we", "our", "us"), a company registered in England and Wales, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, engage our workplace communication and leadership consulting services, or interact with us in any capacity.

We act as the data controller for the personal data described in this policy. For any questions, please contact us at hello@ironforgefield.com.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: your name, job title, role, and organisation
• Contact data: email address, telephone number, and business address
• Engagement data: information shared during consulting sessions, communication audits, leadership assessments, or workshop participation
• Technical data: IP address, browser type, device information, operating system, and browsing patterns on our website
• Usage data: how you interact with our website, including pages visited, referral sources, and time spent
• Marketing data: your preferences for receiving our communications and insights
• Financial data: billing and payment details necessary for invoicing consulting engagements

3. How We Collect Your Data

We obtain personal data through:

• Direct interactions, such as completing our enquiry form, booking a discovery call, attending a workshop, or corresponding by email or telephone
• Engagement with our consulting, coaching, and training services
• Automated technologies, including cookies and analytics tools, when you browse our website
• Third parties, such as referral partners, professional networks, or LinkedIn, where you have consented

4. How We Use Your Data

We process your personal data on the following lawful bases under the UK General Data Protection Regulation (UK GDPR):

• Contractual necessity: to deliver communication consulting, leadership coaching, and advisory services you have engaged
• Legitimate interests: to operate our business, improve our services, respond to enquiries, and share relevant workplace communication insights
• Consent: where you have opted in to receive our newsletter, blog updates, or marketing communications
• Legal obligation: to comply with our regulatory, tax, and accounting obligations

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Trusted service providers who assist with website hosting, email delivery, payment processing, and analytics, all under strict data processing agreements
• Professional partners or associate consultants engaged to deliver specific project elements, subject to equivalent confidentiality obligations
• Legal and regulatory authorities where required by law

6. International Transfers

Where we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the ICO or transfers to countries with adequate data protection as determined by the UK government.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Consulting engagement records are typically retained for six years following project completion. Marketing contact data is retained until you withdraw consent. Website analytics data is anonymised and retained for up to 26 months.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data where there is no compelling reason for continued processing
• Right to restrict processing: request limitation of processing under certain circumstances
• Right to data portability: request your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: withdraw consent at any time where processing is based on your consent

To exercise any of these rights, please contact us at hello@ironforgefield.com. We will respond within one calendar month.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse site usage. For full details, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit, secure hosting, access controls, and regular security assessments.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before providing personal data.

12. Children's Data

Our services are designed for business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

14. Contact and Complaints

For questions about this Privacy Policy or to exercise your data rights, please contact:

Clarendon Advisory Ltd
12 Aldgate Square
London EC3N 1AA
Email: hello@ironforgefield.com
Phone: +44 (0)20 7946 0391

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.